Ratings and Reviews for Understanding User Needs

very good

I had very high expectations about this course. Although the skills and knowledge acquired are very relevant to me and I find them useful, there are several things I didn't like about the course. First, it seemed like there were unexplained gaps in the information acquisition; at some point I was trained to carry out an observation protocol implicitly assuming that it had already been designed, but the observation protocol design was never introduced. It feels like some content was missing from the course. Then, I tried to report it in the discussion forums about "Issues with materials", but never received a reply. I think that the instructors should be attentive to this forum at least, as it is the only way they can receive real-time feedback from the students with these issues. Nevertheless, I liked taking the course and doing the activities, and I think they'll be very useful for my professional development.

I learn value skills to apply in the design field.

It was a very valuable course

Great class! The project was super helpful

I really like this lecturer, he gives lots of good examples and analogies for the principles taught in this course. Well done.

Great hands-on practice!

Overall great course. Would recommend.

the course covers all the aspects around user interviews. but still, many other methods can be used for understanding user needs

Learned a lot about user research, user needs assessment, interviewing, data extraction. It was more challenging than the first course in the specialization. I’ll definitely need to continue learning about this topic. Great instructor and lectures.